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How 66idn Handles Your Account Rights

These terms set out what you agree to when you open an account and use the platform — covering wallet transactions via DANA, OVO, and GoPay, account access, and eligibility based on where local law permits.

Account EligibilityDANA, OVO, GoPay Wallet UseData HandlingRegional Access RulesContact Rights
66idn How 66idn Handles Your Account Rights
HOW WE PROTECT YOU

Account Security and Data You Control

We treat your account data and wallet details as private by default. Cookies on the platform are used for session management and security checks — not for selling your behaviour to advertisers. You can request a copy of the data we hold on your account, and you can ask us to correct inaccurate details at any time through the contact paths listed above.

Wallet Verification Each DANA, OVO, or GoPay withdrawal is matched against your registered account name. Mismatches are flagged and held until you confirm the correct wallet details with support.
Cookie Use Session cookies keep your login secure during active use. We do not use third-party advertising cookies that track your activity beyond the 66idn platform.
Data Retention Account and transaction records are kept for the period required under applicable regulations. You may request data deletion for non-transactional records by contacting our support team.
Account Changes To update your registered wallet, email address, or personal details, submit a verified request through live chat or email. Changes take effect after identity confirmation.
REACH US DIRECTLY

Contact Us About Legal or Account Questions

If something in these terms isn't clear, or you need to raise a wallet dispute, an account access issue, or a data request, our support team handles legal-related queries separately from general help. Reach us through any of the channels below and reference your account ID for a faster response.

Live Chat Start a live chat session from your account dashboard. Reference your account ID and the wallet method — DANA, OVO, or GoPay — involved in any dispute.
Email Support Send detailed legal or data requests by email. Include your registered account email, transaction reference, and a brief description of the issue you are raising.
Account Help Centre Log in to your account and open the Help section to submit a formal query. Responses for legal and data matters are handled separately from general account support tickets.

Common Questions About Your Rights and Our Terms

Below are the questions we hear most often about account eligibility, data rights, wallet rules, and how to raise a formal concern. If your question isn't covered here, contact our support team directly.

Account access depends on local law in your region. You confirm you are eligible each time you log in. We do not accept accounts from regions where local law prohibits online gaming participation.

DANA, OVO, and GoPay are the named local payment rails for Indonesia accounts. Transactions outside these methods are not processed, and wallet details must match your registered account name exactly.

Send a data request via email or live chat with your registered account email and ID. We will respond with the records we hold for your account, excluding transactional data required under applicable regulations.

Raise wallet disputes within 30 days of the transaction date by contacting support with your account ID and transaction reference. We review disputes against your account history and wallet provider records.

We may update these terms periodically. When we do, we notify affected accounts using the contact details on file. Continuing to use the platform after an update means you accept the revised terms.

Submit an account closure request through live chat or email with identity confirmation. Non-transactional data can be deleted on request; transaction records are retained as required by applicable regulations.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.